General conditions of sales for a site
E - business online property

Preamble / identity of the seller / access to professional and business rules
These conditions indicate inter alia the following information:
The means of reproduction and archiving of these terms
The imprint of the www.dugainplectrums.com site
The General conditions of use of the site.
The essential characteristics of the nominated properties
The different steps for the conclusion of the contract online
The languages offered
The terms of archiving and access to contract
Legal and contractual guarantees
The delays, costs and delivery terms
The price

The terms of payment and means of securing
www.dugainplectrums.com is a service of
SARL ERB - Jean - Charles Dugain
Headquarters: Egreuil - 58110 - Aunay en Bazois - France
RCS 408.488.468
Tel: 33 (0) 386781548
E-mail: dugainplectrums@orange.fr

It is specified that these terms exclusively govern the sales, by Internet Sarl ERB.
These conditions apply to a consumer who has full legal capacity. These conditions apply to all of the commands that you will pass on this site.
We do our utmost to satisfy. On this site we present you all the essential characteristics of the goods. We will be attentive to the comments that you send us
These terms are presented in the French language.
An English version of the General conditions of sale is available.
Cancellation and refund terms.

1. the different steps for the conclusion of the contract online
1.1 command
On the Internet: Www.dugainplectrums.com
You make your selection by browsing through the pages of our site. Your selections are added in your shopping cart when you click on 'add this product to Cart'. At any time your navigation on our site, you can submit your order by clicking on "submit my order".

1.2 validation of the contract
When you click on "submit my order", a confirmation message appears. It summarizes all the products and options selected.
You should check this command form the whole of the information transmitted, in particular all information relevant to delivery (address of delivery, digicode, phones...)
To proceed with your order, you must click on "pay my order".
After payment on our secure server (see 'payment'), an acknowledgement is displayed. It confirms the registration of your order and informs you that a confirmation e-mail message will be forwarded to you as soon as possible.

2. the terms of archiving and access to contract
We will make archiving of contracts, purchase orders and invoices on a reliable and durable support.
3. the legal and contractual guarantees
3.1 guarantees legal
In accordance with the legal provisions in force relating to the conformity of the goods to the contract, materials of hidden defects, we will exchange the product apparently defective, damaged or corrupted or does not correspond to your order.
3.2 responsibility
We do our utmost to satisfy. We are responsible for the proper performance of the terms General nevertheless our responsibility cannot be committed due to a fortuitous event, of a force majeure, because unpredictable and insurmountable third party contract or due to the non conformity of the product to foreign law in case of delivery in one country other than the France.

4. the delays, costs and delivery terms
4.1 delivery terms
We will deliver the products to the address indicated in the order form.
4.2 delivery time
We will deliver the product the next day of the registration of the rules by mail.
.4.3 delivery costs
France mail priority:
de 0 à 20 g: 1.30 €
de 20 à 100g: 2.40€
de 100 à 250g: 3.70€
de 250 à 500g: 5.30€
Europe mail priority:
de 0 à 20 g: 1.50 €
de 20 à 100g: 2.50€
de 100 à 250g: 5.50€
de 250 à 500g: 8.50€
Internationa mail priority:
de 0 à 20 g: 1.75 €
de 20 à 100g: 3.10€
de 100 à 250g: 7.00€
de 250 à 500g: 10.50€
France -Dom mail priority:
de 0 à 20 g: 1.30 €
de 20 à 100g: 2.75€
de 100 à 250g: 4.85€
de 250 à 500g: 5.05€
France-Tom mail priority:
de 0 à 20 g: 1.30 €
de 20 à 100g: 2.95€
de 100 à 250g: 6.50€
de 250 à 500g: 7.55€

France tracking mail:
de 0 à 20 g: 1.65 €
de 20 à 100g: 2.65€
de 100 à 250g: 3.70€
de 250 à 500g: 5.70€
Europe tracking mail:
de 0 à 20 g: 4.70€
de 20 à 100g: 5.70€
de 100 à 250g: 8.70€
de 250 à 500g:11.70€
International tracking mail:
de 0 à 20 g: 4.95 €
de 20 à 100g:6.30€
de 100 à 250g: 10.20€
de 250 à 500g: 13.70€
France -Dom tracking mail:
de 0 à 20 g: 1.65 €
de 20 à 100g: 3.00€
de 100 à 250g: 5.05€
de 250 à 500g: 8.20€
France-Tom tracking mail:
de 0 à 20 g: 1.65 €
de 20 à 100g: 3.30€
de 100 à 250g: 6.60€
de 250 à 500g: 8.80€

5. the price
The prices of our products are indicated in euros all taxes included (French VAT and other applicable taxes). They include the cost of processing your order.
If you ask a delivery outside the french territory, your order
may be subject to possible taxes and customs duties when it arrives at destination.
The payment of these rights and these taxes are your responsibility and we invite you to inquire with the authorities of your country. You should also check the possibilities import or use of the products you order us in the country of destination.

6. the terms of payment and means of securing
6.1 payment means
You have several payment methods to pay for your purchases on www.dugainplectrums.com
- or by credit cards: Visa, MasterCard, American Express, other blue cards:
The payment is made at the choice on Bank servers secure partners
Klik &; Pay. This implies that any banking information passes via our site.
Payment by credit card is therefore perfectly secure; your order will be so registered and validated upon acceptance of payment by the Bank that you have chosen.
By
PayPal:
With PayPal your financial information is never communicated to the ERB Sarl. In fact, PayPal encrypts and protects your card number. Pay online by simply indicating your e-mail address and your password.

6.2 security
Payments via our website are d´un system security. We have adopted the protocol SSL (Secure Sockets Layer) to encrypt credit card details. To protect you from a possible intrusion, we do not store credit card on our computer servers numbers.


The terms of cancellation and refund:
In  case of return of the goods for delivery not in conformity with your wishes, we will refund  the amount of your order minus bank charges as:
for Paypal  cancellation   1 euro
for Klik and   Pay  cancellation  3 euros
We will proceed with  reimbursement  after reception of  the  plectrums (returned  in  good condition by your care and your costs) within 7 days after receipt of products.


7. the duration of the contract and validity of the price.
Our offers of goods and prices are valid if they are online on the site on the day of the order
8. applicable law / jurisdiction
These terms and conditions are subject to French law.
In case of dispute on the merits or on the form, the french courts will be only qualified
Annex 1: Provisions of the Code of consumption regarding the legal guarantee of conformity
Article L211-4
The seller is obliged to deliver a well in line with the contract and answers defects of conformity which exists at the time of issue.
Article L211-5
To comply with the contract, the property must:
1 ° be suitable for the use normally expected of a similar property and, where appropriate:
-fit the description given by the seller and possess the qualities of it submitted to the purchaser - present the qualities a buyer may legitimately expect in the matter of the public statements made by the manufacturer.